Lynn started the company as an individual operation back in 1971. After learning janitorial and carpet and floor care skills, he gradually added people to build a capable management staff, allowing for the growth experienced since his son became active in the business. He has contributed articles to industry trade journals and still attends ISSA trade shows annually. His present responsibility is as a consultant to the company and the Office Manager still lets him sign checks.
General Manager – Justin C. Krafft
Since becoming active with the company many years ago, Justin has performed just about every task we face from payroll preparation to carpet cleaning. He primarily manages the Management Team, coordinating their work and conducting the weekly management meeting. Since he does the original survey of client properties and prepares the proposals, he is our primary contact person for all accounts and has vital working knowledge of the buildings we service. Good replacement for Lynn.
Operations Manager – Sarah Aubin
After moving from Saranac Lake, Sarah has lived in the Watertown area since 2000. She started as a custodian in 2009, trained as our Supply Manager in 2011, and began as the Operations Manager in 2013. Sarah provides on-site training of personnel assigned to our clients’ buildings, handles the day to day staffing of our accounts, and gives general oversight to all custodial staff. She works closely with Human Resources in worker selection and training, and with Quality Assurance, following up on inspections and retraining when necessary.
Assistant Operations Manager - Lucy Keohane
Lucy started cleaning with us back in 2011 and still has supervision of the staff at one of our largest accounts. She also works with Sarah in training of cleaners, and regularly does Quality Assurance Inspections. Talk about multi-faceted!
Supply Manager - Casey Pierce
In addition to stocking supplies at every client building, Casey has over sight of supply ordering and storage. She has been with us since 2015, continuing as a solid daily cleaner, doing fill-ins as well as the above mentioned tasks.
Project Manager – Matthew Tompkins
Projects such as floor tile refinishing and carpet work require special skills and Matt has almost 15 years of training and experience that qualifies him to manage the small crew of selected individuals who do this demanding work. He is IICRC certified in carpet cleaning. He also does all our grounds keeping and a lot of equipment maintenance and repair.
Quality Assurance – Richard Kingsbury
Richard spent 33 years as a local manager with the US Postal Service. He started with us in 2008 and his sole responsibility is inspection of client buildings to assure our cleaners maintain the high standards of the company. His frequent written inspections are shared with our clients and then passed on to our Operations Managers who do the inspection follow-ups. Richard implements our firm belief that quality assurance inspections with prompt correction of deficiencies are the key to customer satisfaction.
Human Resources – Tara Bohon
Tara is the first person our cleaners meet. People's circumstances change and we have a constant turnover of cleaning personnel, requiring replacements. Our primary objective is to provide quality cleaning to our clients, and finding capable service persons willing to do that is Tara's speciality. She came to us from the corporate world in 2019 and you will love meeting with her..
Office Manager – Jessie Callahan
Jessie moved back to Watertown several years ago with her family and is our Office Manager, preparing payroll, invoicing clients, scheduling projects, and generally holding it all together. When you phone our office during office hours, hers is the cheery voice you hear. Trust us when we say, she is one of the most capable managers you will ever work with. And she types fast!